Refund and Returns Policy

Thank you for shopping with us! We take pride in our handcrafted items and want you to be completely satisfied with your purchase. Please read our refunds policy below to understand your options.

A. Refund Eligibility

• Condition: We accept refunds only if the item is returned in its original condition, including all packaging and tags. Handcrafted items are unique, so please inspect your purchase carefully upon receipt.
• Time Frame: You can request a refund within 14 days from the date of delivery. Beyond this period, we cannot offer a refund.
• Proof of Purchase: Please provide proof of purchase (receipt or order number) when requesting a refund.

B. Non-Refundable Items

Certain items are non-refundable:

• Custom or Personalized Items: Items made to your specifications or personalized cannot be refunded.
• Sale Items: Items purchased on sale or with a discount are final sale and not eligible for refunds.
• Used or Damaged Items: Items that have been used, altered, or damaged after delivery are not eligible for a refund.

 

C. How to Request a Refund

1. Contact Us: Send an email to mhhdc.mktg@gmail.com with your order number, a brief description of the issue, and any relevant photos of the item.
2. Return Authorization: We will provide you with a Return Authorization Number and instructions for returning the item.
3. Return Shipping: Ship the item back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer unless the return is due to an error on our part or a defective item.

1. Refund Process
2. Inspection: Once we receive your returned item, we will inspect it to ensure it meets our refund criteria.
3. Processing Time: Refunds will be processed within 7-10 business days after the item is received. The refund will be issued to your original payment method.
4. Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition but are still eligible for a refund.
5. Exchanges: We do not offer exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

6. Defective or Incorrect Items: If you receive an item that is defective or not as described, please contact us immediately. We will provide instructions for returning the item and will cover the return shipping cost. A full refund or replacement will be issued based on your preference.

7. Contact Us: For any questions or concerns aboutour refunds policy, please contact us at: